Buyer Protection Policies 

We offer 100% Buyer Protection Policy to our customers

  1. Genuine Products
  • Merchant guarantees to sell only genuine products to customers through shockdeal.co.in
  • Manufacturer’s or Seller’s warranty (wherever applicable)
  • Brand new products (except Refurbished & Unboxed Gadgets)
  1. Secure Payments
  • Customers’ Personal Data is kept Confidential
  • All Online Transactions are secured by SSL (Secure Socket Layer)
  1. Easy Returns, Replacements & Refunds
  • Return/Replacement request for any Order should be submitted within 7 days of receiving the Product.
  • Refund/Replacement will be initiated only upon receiving of the product
  • Replacement will depend upon the availability of the product
  • In case the product was damaged while in your possession, shockdeal will not be under any liability to process the refund/replacement
  • Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product
  • Order Replacement can be done in following cases:
    -Wrong Size/ Color/ Style/ Quantity
    -Missing Parts/ Accessories
    -Defective/ Damaged (if not under Manufacturer’s Warranty*)
    -Not as per description
  • Return Package should have the original Price tag and Packaging slip